Terms and Conditions

Last Updated on 15 March,2023

This document is an electronic record and published inaccordance with the provisions of the Information Technology Act 2000 and the rules thereunder and generated by acomputer system and does not require any physical or digital signatures.

A. This website ‘www.ebonow.com’ (Website) (Website and App collectively referred to as the “Platform”) is operated and managed by the Company. The term Company shall collectively and individually refer to each company which operates and manages the Platform with respect to the respective cities. You can access the complete Company details here.

B. These terms of use (“Terms”) govern Your use of the Platform, and for the purpose of these Terms the Company may wherever context so require, Ebo Solutions Pvt. Ltd. be also referred to as, “Ebo”, "We", "Us", or "Our" and the terms “You”, “Your” or “User” refer to user of the Platform. We value the trust You place in Us. That’s why, We maintain reasonable security standards for securing the transactions and Your information.

C. Please read these Terms carefully before You use the services. If You do not agree to these Terms, You may not use the Services (defined hereinafter) on the Platform.

By (i) using this Website or any facility or service provided by this Website in any way; or (ii) merely by browsing the Website, You agree that You have read, understood and agreed to be bound, including without limitation, by these Terms, the Website’s Privacy Policy and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions, for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms. Thereby create a legally binding arrangement to abide by the same. Further, by furnishing Your personal information, You consent to Ebo accessing Your personal information for the purpose of rendering the Services (as defined below), You also agree that You are interested in availing the Services through the Platform in accordance with these Terms

D. Ebo retains an unconditional right to modify or amend these Terms. You can determine when these Terms were last modified by referring to the “Last Updated” legend above. You can access the latest version of these Terms at any given time on the Platform. You should regularly review the Terms on the Platform. Your continued use of and access to the Platform shall be Your consent to such changes. In the event the modified Terms are not acceptable to You, You should discontinue accessing the Platform.

1. SERVICE OVERVIEW

The Services constitute a technology platform that enables Users of the Company’s Platform, provided as part of the Services, to arrange and schedule decor and other related services required for celebration which may include decor, food, talent & other retail supplies.

Once you submit a request, we will confirm your booking as per your requirements & get back to you with the assigned provider. The company may also provide additionals as per the request raised on chargeable basis.

You acknowledge that the Company does not provide any services for its customers and that all such above stated services are provided by other independent third-party contractors who are not employed by the Company.

You acknowledge that even after accepting and/or confirming an appointment for service, the Company cannot guarantee its availability. At the time of your appointment request to the Company, the Company will make reasonable efforts to deliver you the best and finest experience through independent service providers. The provider would make reasonable efforts to deliver the best & match the design as shown above, this in no form guarantees the exact design as shown on the website.

You acknowledge that the cost and time period for the services are estimated in accordance with your request and are proximate in nature.

2. PRIVACY POLICY

Company collects, processes and shares data with third parties, in accordance with its Privacy Policy, in order to provide, manage and complete delivery of products and services requested by You. This Agreement includes, and incorporates by reference, the Privacy Policy and any other rules or policies available on the Platform including all other additional or modified terms and conditions and policies in relation to the Platform or any current or future services that may be offered by Ebo. In the event of any conflict between the terms of this Agreement and any provision of the polices and guidelines available on the Platform, the terms of this Agreement shall prevail in relation to the subject matter hereof and the terms of such polices and guidelines shall prevail in relation to the subject matter thereof. You are strongly advised to carefully read all such policies and guidelines, as available on the Platform.

3. ELIGIBILITY OF USE

3.1 Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including without limitation, minors, un-discharged insolvents etc. are not eligible to use the Website. The Products shall also not be available to any Users suspended or removed from the Company’s system for any reason whatsoever. If You do not conform to the above qualification, You will not be permitted to put a requisition for the Products through the Website. By accessing and using this Website, You represent that You are of legal age to form a binding contract and are not a person barred from entering into a contract under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the services provided by the Website, through Your legal guardian in accordance with the applicable laws.Company reserves the right to terminate your membership and / or refuse to provide You with access to the Website if it is brought to Company’s notice or if it is discovered that You are under the age of 18 years. Company reserves the right to refuse access to use the services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so and You shall have no right to object to the same. You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.

3.2. You will not discriminate against third-party delivery service providers based on race, religion, caste, creed, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other metric which is deemed to be unlawful under applicable laws. Any credible proof of such discrimination, including any refusal to receive goods or services based on the above metrics, whether alone or in conjunction with any other metric, shall render you ineligible, leading to suspension of Services. You will not have any claim towards, and we will not have any liability towards any suspension which is undertaken as a result of the aforementioned event.

4. USER ACCOUNT, PASSWORD AND SECURITY

4.1. In order to access the Services on the Platform, You will have to register and create an account on the Platform by providing details as may be required in the Privacy Policy (“Account”).

4.2. You are solely responsible for the information You provide to Us. You shall ensure and confirm that the Account information and all information provided byYou is complete, accurate and up-to-date. If there is any change in the Account information, or if any information is found to be incomplete or incorrect, You shall promptly update Your Account information on the Platform or request Ebo for information revision or update. If the information provided by You is untrue, inaccurate, unauthorised, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or Ebo reserves the right to refuse any and all the Services, if Ebo has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete.

4.3. You will be responsible for the confidentiality of the Account information provided and fully responsible for all activities that take place on Your Account. You agree to immediately notify Ebo of any unauthorised access of Your Account. You may be held liable to pay damages for losses caused due to unauthorised use of Your Account as a result of Your failure to keepYour Account information secure and confidential.

4.4 You shall not attempt to gain unauthorised access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.

Reverse Engineering & Security

You agree not to undertake any of the following actions:

  • Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Platform.
  • Violate the security of the Platform through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.
  • Use the Platform for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.
  • Use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof

5.PAYMENT RELATED INFORMATION

5.1. The information relating to the accepted payment methods on the Platform shall be displayed during the purchasing process.

5.2. To the extent permitted by applicable law and subject to the Privacy Policy, You acknowledge and agree that the Company may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information. The Company can ensure such third-party vendors and service providers possess necessary licenses from the appropriate authority.

5.3. In order to avail the Services, You undertake to use and provide valid bank details or other details required for facilitating payment towards the Services (“Payment Details”). By providing the Payment Details, You represent, warrant, and covenant that: (a) You are legally authorized to provide such Payment Details; (b) You are legally authorized to perform payments using such Payment Details; and(c) such action does not violate the terms and conditions applicable to Your use of such Payment Details or applicable law.You may add, delete, and edit the Payment Details You have provided from time to time through the Platform.

5.4. Except to the extent otherwise required by applicable law, the Company is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, the Company is not liable for any payments that do not complete because: (a) Your bank account or any other payment did not contain sufficient funds to complete the transaction; (b) You have not provided the Company with correct Payment Details; (c) Your payment card has expired; or (d) circumstances beyond the Company’s reasonable control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) which prevent the execution of the transaction.

5.5. The Company shall not be responsible for any unauthorised transactions conducted on the Platform using Your Payment Details. The Company shall not be obligated to refund any money to You in such instances.

5.6. The payment facility provided by Company is neither a banking nor a financial service but is merely a facility providing an electronic, automated online electronic payment system, and receiving payment on delivery for the transactions on the Platform using the existing authorized banking infrastructure and card payment gateway networks, as may be applicable. For some payment methods, Your issuer may charge You certain fees, such as transaction fees or other fees, relating to the processing of Your transaction.

6. FEES AND PAYMENT

6.1 In addition to the cost of booking as charged by the Service Providers, Ebo reserves the right to charge certain fees in the nature of convenience fees or service fees. Ebo further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.

6.2 In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Ebo shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Ebo. In cases where the short charge is claimed prior to the utilization of the booking, Ebo will be at liberty to cancel such bookings if the amount is not paid before the utilization date.

6.3 Any increase in the price charged by Ebo on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.

6.4 In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Ebo will process the refund of the booking amount paid by the User and intimate the User about the same. Ebo is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Ebo as the case may be.

6.5 In respect of Services that you seek to avail through the Platform, you shall be required to pay Service Professionals the amount indicated at the time of booking as well as amounts towards:

(a) any additional Services you may avail.

(b) out of pocket expenses incurred by the Service Professional, and

(c) expenses arising out of the purchase of goods required or utilised for the performance of the Service ("Charges"). In addition to the Charges payable to Service Professionals, Ebo reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as "Fees"). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or Service Professional welfare fee.

6.6 The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws. The User agrees and understands that all payments shall only be made to bank accounts of Ebo.

6.8 The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Ebo. The User shall immediately inform Ebo if such details are demanded by any of its agents' employees or representatives. Ebo shall not be liable for any loss that the User incurs for sharing the aforesaid details.

6.9 Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.

6.10 Booking(s) made by the User through Ebo are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing. Ebo provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, Ebo and third party Wallets, Gift Cards, EMI and more.

7. SERVICE DELIVERY, DELIVERY FEE AND DELIVERY TIME

7.1.The Company shall provide delivery of the Products and services during such time period as communicated to You through the Platform. The Company endeavours to show the estimated delivery time and available slots for every order, however, the Company does not guarantee the delivery within the said time, since the exact delivery time of each order may vary due to various factors such as availability of third party delivery person and service providers, Service professional, demand, traffic and weather conditions, a force majeure event, etc,.

Further, You agree that the Company reserves the right to charge You, fee for rain, peak hours and/or very high demand in addition to the delivery fee towards the delivery of the orders, which you can see on the view bill section on the checkout page.

7.2. The delivery of the Products and Services will be made to the delivery address specified by You while placing the order for the Products on the Platform. You are solely responsible for providing a complete and correct delivery address and, if applicable, further instructions for delivery. The Company shall not be responsible for any delay in delivering the order placed by You on the Platform caused due to the incorrect or incomplete address provided by You.

7.3. The delivery service is provided through third-party delivery service providers. The third-party delivery service providers will ordinarily make deliveries when an appropriate person is able to receive the order at the address provided by You. If You request to leave a delivery unattended at Your address, You expressly disclaim the Company from all the liabilities which may arise by virtue of the Products being left unattended for a period of time.

7.4. In the event You opt to make payment for the Products by ‘Cash on Delivery (CoD)’ mode, the third-party delivery service providers shall have the right to refuse delivery of the ordered Products to You if You fail to make the complete payment and the Company shall treat such order as cancelled order and shall shall not be liable for any losses or damage that may arise on account of such non – delivery to You. The Company shall reserve the right to charge You, the delivery fee for such cancelled order and recover the same, at its sole discretion towards the cost incurred on such delivery attempt.

7.5. Substitution: In case of the unavailability of, or cancellation by a selected Service Professional, we will offer you a substitute of the Service Professional from among our registered Service Professionals.

8. RIGHT TO REFUSE AND RIGHT TO CANCEL

8.1 RIGHT TO REFUSAL BY Ebo:

8.1.1 Ebo at its sole discretion reserves the right to not accept any booking without assigning any reason thereof. Ebo will not provide any service or share confirmed booking details till such time the complete consideration is received from the User. In addition to other remedies and recourse available to Ebo under this User Agreement or under applicable law, Ebo may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:

8.1.2 The User is in breach of this User Agreement; or Ebo is unable to verify or authenticate any information provided by the User; or Ebo believes that the User's actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Ebo, or Ebo itself.

8.1.3 Once a User has been suspended or terminated, such User shall not register or attempt to register with Ebo with different credentials, or use the Website in any manner whatsoever until such User is reinstated by Ebo. Ebo may at any time in its sole discretion reinstate suspended users. If a User breaches this User Agreement, Ebo reserves the right to recover any amounts due to be paid by the User to Ebo, and to take appropriate legal action as it deems necessary.

8.1.4 The User shall not write or send any content to Ebo which is, or communicate with Ebo using language or content which is: abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable; contrary to any applicable law; violates third parties' intellectual property rights; a spam; or in breach of any other part of these terms and conditions of use. If the User violates any of the aforesaid terms, Ebo shall be at liberty to take appropriate legal action against the User.

8.2. RIGHT TO REFUSAL BY END SERVICE PROVIDER:

User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through Ebo with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Ebo and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Ebo.

8.3. RIGHT TO CANCEL

8.1 The User expressly undertakes to provide Ebo with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Ebo.

8.2 In case Ebo discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User is not correct or that any fact has been misrepresented by that User, Ebo shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Ebo shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.

8.3 If any judicial, quasi-judicial, investigation agency, government authority approaches Ebo to cancel any booking, Ebo will cancel the same without approaching the concerned User whose booking has been cancelled.

The User shall not hold Ebo responsible for any loss or damage arising out of measures taken by Ebo for safeguarding its own interest and that of its genuine customers. This would also include Ebo denying or cancelling any bookings on account of suspected fraud transactions.

9. CUSTOMER CONDUCT

9.1 Ebo prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Services based on any of these characteristics.

9.2 We request that you treat all Service Professionals with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Pro Services. Service Professionals shall be entitled to refuse to perform Pro Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Pro Services at our absolute discretion if you behave towards any Service Professional in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.

9.3 You agree that you will be liable for discriminating against Service Professionals or for any failure, intentional or otherwise, to provide the Service Professionals a safe, clean, and appropriate location for them to perform the Pro Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Service Professional to perform the Pro Services or impact the Services Professional's health, safety, or well-being, to Ebo and the Service Professional.

9.4 You agree that in the event a Service Professional behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to contact@ebonow.com at the earliest but in any event within 48 (forty eight) hours of such incident.

10. USER'S RESPONSIBILITY

10.1 Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.

10.2 If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.

The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through Ebo. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.

10.3 The services are provided on an "as is" and "as available" basis. Ebo may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Ebo expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Ebo or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

10.4 User also authorizes Ebo's representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.

11. RETURNS , CANCELLATION AND REFUNDS

11.1 RETURNS

13.1.1 You may return/terminate the Service in an order, subject to the following, conditions.

11.1.1.1 wrong Service being rendered other than what You had ordered in an order

13.1.1.2 Items substantially damaged or deteriorated in quality at the time of Service. You agree that You shall give Us all the requisite proofs including but not limited to images of Products having issues.

11.1.2 You shall cross-check the services, designs with the fulfilment partner upon delivery and initiate exchange or return with the requisite proofs on the Platform. You may exchange or return the product/service by contacting Our customer care also. It is hereby clarified that no refund, exchange or returns shall be accepted if the service either in part or otherwise has been rendered.

11.2 CANCELLATION :

You may cancel an order without charge at any time before the Company accepts the order. You cannot cancel the order post acceptance of order by the Company.The Company may cancel an order (in full or partially) for the reasons including shortage or unavailability of certain Products or force majeure events. In case the Company cancels any order, You will not be charged for such cancellations, and the Company will refund You for any payment already made. Cancellations will only be accepted as per the conditions stated on the product page, the customer hereby confirms & accepts the conditions before placing the order.

11.3 REFUND :

Please be informed that when You opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per these Terms, will be processed within a period of seven (7) business days from the date of us verifying and confirming the refund request. Your refund will be processed only when the conditions as may be stipulated by Us are fulfilled. The refund amount will be credited to the source account or in the Ebo Wallet as may be chosen by You. You acknowledge that after initiation of refund, it may take additional time for Your refund to reflect in Your account which is subject to Your financial institution or payment gateway service provider terms and conditions The terms for acceptance of returns, cancellation and refunds shall be subject to reasonable additional conditions and shall be communicated to the User, from time to time, through the push notifications on the Platform, or any other mode of communication as specified in these Terms or as determined by the Company.

11.2 CANCELLATION :

You may cancel an order without charge at any time before the Company accepts the order. You cannot cancel the order post acceptance of order by the Company.The Company may cancel an order (in full or partially) for the reasons including shortage or unavailability of certain Products or force majeure events. In case the Company cancels any order, You will not be charged for such cancellations, and the Company will refund You for any payment already made. Cancellations will only be accepted as per the conditions stated on the product page, the customer hereby confirms & accepts the conditions before placing the order.

11.3 REFUND :

Please be informed that when You opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per these Terms, will be processed within a period of seven (7) business days from the date of us verifying and confirming the refund request. Your refund will be processed only when the conditions as may be stipulated by Us are fulfilled. The refund amount will be credited to the source account or in the Ebo Wallet as may be chosen by You. You acknowledge that after initiation of refund, it may take additional time for Your refund to reflect in Your account which is subject to Your financial institution or payment gateway service provider terms and conditions The terms for acceptance of returns, cancellation and refunds shall be subject to reasonable additional conditions and shall be communicated to the User, from time to time, through the push notifications on the Platform, or any other mode of communication as specified in these Terms or as determined by the Company.

12. USER CARE:

12.1 Company reserves its right to refuse to process transactions by Users with a prior history of questionable transactions including without limitation breach of any agreements by User with Company or breach/violation of any law or any charges imposed by bank or breach of any policy without giving any reasons. Company may do such checks as it deem fit before approving the User's order for security or other reasons at the discretion of Company. As a result of such checks, if the Company is not satisfied with the credibility of the User or genuineness of the transaction, it will have the right to reject such an order. Company may delay the dispatch or cancel any transaction at its sole discretion, if it is suspicious of any User's authenticity or activity or if the User is conducting high transaction volumes, to ensure safety of the transaction.

12.2 Beware of fraud:

12.2.1. Please do not share Your debit/credit card number, CVV number,OTP, UPI/ATM pin and other sensitive information with anyone claiming to be aCompany representative. Company or its authorised representatives will NEVER ask You to share the aforesaid details. Beware of fraudsters and please report incidents immediately to Your bank, the nearest police station and at https://cybercrime.gov.in/.

12.2.2. For assistance on Ebo order or refund-related issues, click on the ‘Get Help’ section on the App.

12.2.3. Please exercise caution to verify the portals/website links claiming to be Ebo or a lookalike or a payment link shared over social media or a social messaging apps claiming to be Ebo discounts or offers and proactive calls from unauthorised numbers requesting for personal/financial information.

13. USE OF PLATFORM

13.1. Subject to compliance with the Terms, the Company hereby grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to access and use the Platform.You agree to use the Platform only: (a) for purposes that are permitted by theTerms; (b) in accordance with any applicable law, regulation or generally accepted practices or guidelines; and (c) for availing the Services through the Platform. You agree not to engage in activities that may adversely affect the use of the Platform by the Company and/or other Users.

13.2. You agree that the Platform or any portion of the Platform shall not be reproduced, duplicated, copied, sold, resold or otherwise exploited for commercial purposes.

13.3. You agree to not frame or utilise the framing techniques to enclose any trademark, logo or any other proprietorship information of the Platform.

13.4. You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by the Company. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.

13.5. Further, You undertake not to host, display, upload, modify, publish, transmit, store, update or share any information that:

13.5.1. Belongs to another person and to which the User does not have any right;

13.5.2. Is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting, or harassing on the basis of gender, libelous, racially, or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

13.5.3. Is harmful to child;

13.5.4. Infringes any patent, trademark, copyright, or other proprietary rights;

13.5.5. Violates any law for the time being in force;

13.5.6. Impersonates another person;

13.5.7. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;

13.5.8. Contains software virus or any other computer code, file or program designed to interrupt, destroy, or limit the functionality of any computer resource;

13.5.9. Is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;

13.5.10. Disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Platform or any affiliated or linked sites;

13.5.11. Violate the Terms contained herein or elsewhere; and

13.5.12. Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.

13.6. You shall solely be responsible for maintaining the necessary computer equipment, gadgets and internet connections that may be required to access, use, and transact on the Platform.

13.7. You understand and acknowledge that by using the Platform or any of the Services, You may encounter Content that may be deemed by some Users to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Platform and any Services at Your sole risk and that to the fullest extent permitted under applicable law. The Company shall have no liability to You for Content that may be deemed offensive, indecent, or objectionable to You.

14. LIMITED LIABILITY OF Ebo

14.1 Unless Ebo explicitly acts as a reseller in certain scenarios, Ebo always acts as a facilitator by connecting the User with the respective service providers (collectively referred to as "Service Providers"). Ebo's liability is limited to providing the User with a confirmed booking as selected by the User. Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Ebo will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider. Unless explicitly committed by Ebo as a part of any product or service:

14.2 Ebo assumes no liability for the standard of services as provided by the respective Service Providers.

Ebo provides no guarantee with regard to their quality or fitness as represented.

14.3 Ebo doesn't guarantee the availability of any services as listed by a Service Provider. By making a booking, User understands Ebo merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Ebo. Thus the ultimate contract of service is between User and Service Provider.

14.4 User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. Ebo, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 The Platform and the processes, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) (collectively, the “Content”) on the Platform is licensed to the Company and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.

15.2 The trademarks, logos and service marks displayed on the Platform(“Marks”) are the licensed property of the Company or owned by third parties. You are not permitted to use the Marks without the prior consent of the Company or the relevant third party (which is the owner of the Marks) respectively. Access or use of the Platform does not authorise any party to use trademarks, logo, or any other mark in any manner.

15.3 The Company disclaims to hold any right, title, or interest in and to the intellectual property rights arising out of or associated with the Products.

15.4 References on the Platform of any name, mark, services or products of third parties has been provided after the express consent of such third party for Your convenience, and in no way constitutes an endorsement, sponsorship or recommendation, whether express or implied.

16. DISCLAIMER OF WARRANTIES & LIABILITY

16.1 You expressly understand and agree that, to the maximum extent permitted by applicable law.

16.1.1 The Platform and other Content are provided by the Company on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, the Company makes no warranty that the Platform or Services will meet Your requirements, or Your use of the Platform will be uninterrupted, timely, secure, or error-free. No advice or information, whether oral or written, obtained by You from the Company shall create any warranty not expressly stated in the Terms.

16.1.2 Company will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.

16.1.3 Company has endeavoured to ensure that all the information on the Platform is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the Services or otherwise. The Company shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities, and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise.Further, the Company shall not be held responsible for non-availability of thePlatform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond the Company’s reasonable control.

16.2 While the Company has made best efforts to display the colours of the Product image on the Platform as accurately as possible. However, the actual colours of the Products You see will depend on Your monitor or device, and the Company does not provide any guarantee in respect of such display and will not be responsible or liable for the same.

16.3 The Company makes no representation that the Content on the Platform is appropriate to be used or accessed outside the Republic of India. Any Users who use or access the Platform from outside the Republic of India, do so at their own risk and are responsible for compliance with the laws of such jurisdiction.

16.4 The Terms do not constitute, nor may the Terms be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit.

17. INDEMNIFICATION

17.1 You consent to defend, indemnify, and hold harmless Ebo and its officers, directors, employees, and agents from and against any and all liabilities, losses, costs, and expenses (including legal fees) resulting from or connected with: (i) your use of the Services or the products you purchase after using the Services; (ii) your breach or violation of any of these Terms; (iii) Ebo use of your User Content, or (iv) your violation of the rights of any third party, including Third Party Providers.

17.2 In no event shall the Company and it’s directors, officers, partners, consultants, agents, and employees and its third party partners, be liable to You or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform orContent on the Platform.

17.3 The limitations and exclusions in this Section apply to the maximum extent permitted by applicable laws.

18. VIOLATION OF THESE TERMS

18.1 You agree that any violation by You of these Terms will likely cause irreparable harm to the Company, for which monetary damages would be inadequate, and You consent to the Company obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances.These remedies are in addition to any other remedies that the Company may have at law or in equity.

19. SUSPENSION AND TERMINATION

19.1 The Terms will continue to apply until terminated by either You or the Company as set forth below. If You object to the Terms or are dissatisfied with the Platform, You may (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform.

19.2 The Company may disable Your access or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole and absolute discretion, that You have violated any term of these Terms or the PrivacyPolicy or in any way otherwise acted unethically. Notwithstanding anything in this Clause, all terms which by their nature are intended to survive such termination, will survive indefinitely unless and until the Company chooses to terminate them.

19.3 Any such termination under clause 19.1 and 19.2 above shall not cancel Your obligation to pay for a Product purchased on the Platform, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.

19.4 You shall be liable to pay any fees or charges, if applicable in respect of the Services until the date of termination by either party whatsoever.

20. GOVERNING LAW AND JURISDICTION

20.1 These Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts at Mumbai, India.

21. ADVERTISEMENTS

As part of the Services provided by Us; We may facilitate and allow third party advertisers (“Third Party Advertisers”) to place advertisements on the Website.

For Users: The Website clearly distinguishes between the editorial content and content that is created or provided by one of Our Third Party Advertisers. This content will not be reviewed by Our in-house editorial staff and shall not be subject to Our editorial policy (as set out herein below) but shall be subject to applicable laws, these Terms (except the editorial policy) and the Privacy Policy.

For Third Party Advertisers: The Third Party Advertisers must be honest about the products or services their advertisements promote; the advertisement shall not create unrealistic expectation and must not be misleading or offending; must be responsible and of the highest standards and without compromising consumer protection.

General Rules: The Company may, at any time and without having to serve any prior notice to the Third Party Advertisers, (i) upgrade, update, change, modify, or improve the Website or a part thereof in a manner it may deem fit, and (ii) change the content of the Advertising Policy and/ or these Terms and/ or the Privacy Policy. It is the responsibility of the Third Party Advertisers, in such cases, to review the terms of the Advertising Policy and/ or these Terms and/ or the Privacy Policy, from time to time. Such change shall be made applicable when they are posted. We may also alter or remove any content from the Website without notice and without liability. The Third Party Advertisers are also responsible for ensuring that their advertisements comply with all applicable law(s) in India and any other jurisdiction that such Third Party Advertiser(s) are based out of, industry codes, rules and regulations in each geographic area where the advertisements will run. All disclosures in the advertisements must be clear and conspicuous. We are not responsible for any liability arising from an advertisement by a Third Party Advertiser.

The Company reserves the right to reject or remove any advertisement in its sole discretion for any reason. Further, the Company also reserves the right to request modifications to any advertisement, and to require factual substantiation for any claim made in an advertisement

22. COMMUNICATIONS

22.1 You hereby expressly agree to receive communications by way of SMS, telephone or VOIP calls, messaging app like WhatsApp on the registered mobile phone number /or electronic communications like e-mails from the Company and other third parties duly authorised by the Company. You hereby expressly consent to the monitoring and recording, by the Company of any and all communications between You and the Company or its agents, employees, consultants, contractors, or representatives of the Company or of their authorised partners, and such monitoring or recording waives any further notice or consent requirement under the applicable laws.

22.2 You can unsubscribe or opt-out from receiving communications from the Company. In which case, the Company will only send communications solely required for the purposes of availing the Services by You.

23. IP INFRINGEMENT

23.1 If You believe the Platform violates Your intellectual property,You must promptly notify the Company in writing at contact.ebonow@gmail.com. These notifications should only be submitted by the owner of the intellectual property, or an agent authorized to act on his/her behalf. However, any false claim by You may result in the termination of Your access to the Platform.

23.2 You are required to provide the following details in Your notice.

23.2.1 The intellectual property that You believe is being infringed with proof of Ownership.

23.2.2 The item that You think is infringing and include sufficient information about where the material is located on the Platform.

23.2.3 A statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform.

23.2.4 Your contact details, such as Your address, telephone number, and/or email.

23.2.5 A statement, under penalty of perjury, that the information You provided in Your notice is accurate, and that You are the intellectual property owner, or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed.

23.2.6 Your physical or electronic signature.

23.2.7 Please note: Company shall not consider an incomplete request.

24. GRIEVANCE REDRESSAL

In the event You come across any abuse or violation of these Terms or if You become aware of any objectionable content on the Website, please report to Company’s customer support team.

If You have any concern about the Terms or grievances about the Website or our services, please contact us with a thorough description and We will try to resolve the issue for You. Please address them at:

Address:OFFICE NO. 273, PLOT NO. 19, SECTOR - 19D, SATRA PLAZA, VASHI, MUMBAI Mumbai City MH 400705 IN E-mail: contact.ebonow@gmail.com

25. GENERAL PROVISION

Notice: All notices of Company will be served by email or by general notification on the Website. Any notice provided to Company pursuant to the Terms should be sent to contact.contact.ebonow@gmail.com

Assignment: You cannot assign or otherwise transfer the Terms, or any rights granted hereunder to any third party. Company's rights under the Terms are freely transferable by Company to any third parties without the requirement of seeking Your consent.

Severability: If, for any reason, a court of competent jurisdiction finds any provision of these Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.

Waiver: Any failure by Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by Company of that provision or right

Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.

Third Party Rights: No third party shall have any rights to enforce any terms contained herein.

Force Majeure

Ebo will not be deemed in default here under or held responsible for any cessation, interruption or delay in the performance of it's obligations here under due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, pandemic, lockdown conditions, armed conflict, labor strike, lockout, or boycott.

Cessation of Operation

Ebo may at any time, in it's sole discretion and without advance notice, stop the operation of the Platform and/or distribution of the Products and/or the offers provided on the Platform.

Use of Platform outside Operating Locations

Ebo makes no representation that the Platform or Products or offers are appropriate or available for use in locations other than the Operating Locations.

Termination

Ebo reserves the right to terminate your access to the Platform without advance notice if it reasonably believes, in it's sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Platform and Ebo may, in it's sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Platform is terminated, Ebo reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Platform. This Agreement will survive indefinitely unless and until Ebo chooses, in it's sole discretion and without advance notice to you, to terminate it.